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Fast E-Mail Support
Our customers receive fast, FREE e-mail support. We try to answer every support request as soon as possible
Please send your e-mails to this address.
Protect VBA Code: if you need us to simulate the problem environment (MS Windows and MS Office configuration) and other problem factors, debug and fix your VBA code or create workarounds for issues related to the applied VBA protection, we will charge you $99.95 for the Premium Service incident.
Please send your e-mails to this address.
Protect VBA Code: if you need us to simulate the problem environment (MS Windows and MS Office configuration) and other problem factors, debug and fix your VBA code or create workarounds for issues related to the applied VBA protection, we will charge you $99.95 for the Premium Service incident.
Support
Pre-Sale Support
If you are not yet a customer, but need information on our products, please send your e-mails to this address.
Purchasing FAQ:
Q: How secure is your purchase process?
A: We use Plimus, the global leader in secure software e-commerce.
They use state of the art data encryption and fraud protection technologies, for your security. It simply doesn't get better then this.
Q: What if your software doesn't work on my files?
A: We will help you to find the problem and resolve it, as fast as possible, free of charge (except for the Protect VBA Code Premium Support cases).
If you decide to send us the problem file, we will fix the problem in the file and in our software, send you the problem-free file and securely delete the sent file.
If the product doesn't work, you will get a full refund.
Q: I purchased a license for your software. When will I get it?
A: You will receive a download link for the full edition of our software as soon as your order is processed by Plimus. Plimus is very fast.
If you believe that the confirmation e-mail is lost or if you experience any other problems, please contact as ASAP!
Please send your e-mails to this address.
Q: I own a license for you software product that is not listed on your web-site. Will I get support?
A: Yes, we will continue to support all our products.
Remove VBA Password / Protect VBA Code FAQ:
Q: I need to unprotect / protect the VBA code in a file that your software doesn't support. Can you help?
A: Yes, send us the file or a sample file of this type and we will try to implement support for this file type ASAP.
Q: I need to remove the VBA password in many files at once. Can Remove VBA Password do this?
A: Remove VBA Password Pro can do this, by using the command-line and a custom script. We will gladly provide both.
Q: How secure is Protect VBA Code protected code?
A: Protect VBA Code blocks most VBA password recovery utilities and complicates removing of the protection at the file level.
We recommend that you obfuscate the code to further improve security.
Q: Is it true that Protect VBA Code doesn't use a runtime? Do I need to ship any DLL's with my VBA application?
A: There is no runtime DLL, OCX or EXE to ship with your application. The software modifies the file to implement the protection.
Q: Can your Remove VBA Password unprotect Protect VBA Code protected VBA projects?
A: No! We will never add such a feature or create a new software that could do that.
Q: Can your Remove VBA Password unprotect my Excel/Word file? What passwords does it remove?
A: Remove VBA Password can not remove the password to open the file. It removes the VBA macros password only.
Unlock Access MDE Design FAQ:
Q: I downloaded the demo edition of your software but it doesn't start. A Message Box shows a DLL entry point error. What now?
A: We apologize for this inconvenience!
Please contact us and we will email you a patch.
Q: My unlocked file can not be edited because the startup form appears and I can not use the Shift key to bypass it.
A: The MDE application may have the AllowBypassKey property set to False. We can provide a script to reset it, free of charge.
Q: Can your software provide access to VBA code in an MDE, ADE or ACCDE file?
A: No, the VBA code remains inaccessible when an application is unlocked.
Q: How secure is your purchase process?
A: We use Plimus, the global leader in secure software e-commerce.
They use state of the art data encryption and fraud protection technologies, for your security. It simply doesn't get better then this.
Q: What if your software doesn't work on my files?
A: We will help you to find the problem and resolve it, as fast as possible, free of charge (except for the Protect VBA Code Premium Support cases).
If you decide to send us the problem file, we will fix the problem in the file and in our software, send you the problem-free file and securely delete the sent file.
If the product doesn't work, you will get a full refund.
Q: I purchased a license for your software. When will I get it?
A: You will receive a download link for the full edition of our software as soon as your order is processed by Plimus. Plimus is very fast.
If you believe that the confirmation e-mail is lost or if you experience any other problems, please contact as ASAP!
Please send your e-mails to this address.
Q: I own a license for you software product that is not listed on your web-site. Will I get support?
A: Yes, we will continue to support all our products.
Remove VBA Password / Protect VBA Code FAQ:
Q: I need to unprotect / protect the VBA code in a file that your software doesn't support. Can you help?
A: Yes, send us the file or a sample file of this type and we will try to implement support for this file type ASAP.
Q: I need to remove the VBA password in many files at once. Can Remove VBA Password do this?
A: Remove VBA Password Pro can do this, by using the command-line and a custom script. We will gladly provide both.
Q: How secure is Protect VBA Code protected code?
A: Protect VBA Code blocks most VBA password recovery utilities and complicates removing of the protection at the file level.
We recommend that you obfuscate the code to further improve security.
Q: Is it true that Protect VBA Code doesn't use a runtime? Do I need to ship any DLL's with my VBA application?
A: There is no runtime DLL, OCX or EXE to ship with your application. The software modifies the file to implement the protection.
Q: Can your Remove VBA Password unprotect Protect VBA Code protected VBA projects?
A: No! We will never add such a feature or create a new software that could do that.
Q: Can your Remove VBA Password unprotect my Excel/Word file? What passwords does it remove?
A: Remove VBA Password can not remove the password to open the file. It removes the VBA macros password only.
Unlock Access MDE Design FAQ:
Q: I downloaded the demo edition of your software but it doesn't start. A Message Box shows a DLL entry point error. What now?
A: We apologize for this inconvenience!
Please contact us and we will email you a patch.
Q: My unlocked file can not be edited because the startup form appears and I can not use the Shift key to bypass it.
A: The MDE application may have the AllowBypassKey property set to False. We can provide a script to reset it, free of charge.
Q: Can your software provide access to VBA code in an MDE, ADE or ACCDE file?
A: No, the VBA code remains inaccessible when an application is unlocked.